Rio Rancho
HOA Management

Incredibly incompetent, using powers bestowed on them to mismanage "The Trails HOA violation" revenue collection. I have received 3 or 4 Courtesy Notices *about other people's property* that I have to respond to each time. They say oops - and then clear the violation and I have to spend time following up on that. I then get noticed that I cannot have landscaping material in my driveway for two weeks as I complete a back yard improvement project so I ask them where in the CCR's it states that, and they say oops and clear the violation. Then, I get a Courtesy Notice to clean up pine needles 3/13/26 deemed "Rubbish" in the CCR's and I clear out the pine needles that weekend, but not to their liking. There is nothing in their Courtesy notice that says I have to report back to them on it. When I clear out the pine needle debris/ "Rubbish", that is deemed compliance with the Courtesy notice. On 4/16/26 they send me a First Notice of Violation and a $25.00 fine after sending a person with a camera, taking blurry images, and then hide behind their telephones. There is no indication as to what an acceptable and unacceptable amount of pine needles in the CCR's deemed Rubbish only that they say so. This is classic abuse of power, harassment and HOA governing document mismanagement. I replied via their online portal with images and then I will start sending registered letters from my attorney to the company regarding their incompetence. Wondering if anyone else has had the same experience with them. If I have to adhere to rules, they have to adhere to rules as well. I don't care if retaliation comes from it because accountability is more important.

As a COA Board President, I feel obligated to warn other associations about our experience with Blue Door Realty in Rio Rancho. In short: poor communication, lack of accountability, and consistently subpar management. From day one, responsiveness was an issue. Emails went unanswered for days or not at all, and when we did receive replies, they were often incomplete or dismissive. More concerning, however, was the lack of urgency in actual emergencies. We experienced situations involving a fire alarm and a non-functioning elevator where timely response was critical—and Blue Door Realty was simply not responsive. Issues that should have been treated as immediate safety priorities were met with delays and a lack of coordination. Financial transparency was another major concern. Reports were often late, unclear, or required repeated follow-up to get basic answers. As a board, we should not have to chase down our own management company for clarity on our association’s finances. Vendor management was equally frustrating. Projects dragged on without oversight, bids were not properly vetted, and there was little evidence of proactive management. Problems were addressed only after escalation, rather than prevented through competent planning. Perhaps most concerning was the overall lack of professionalism. There was a noticeable tendency to deflect responsibility rather than take ownership. Instead of acting as a partner to the board, Blue Door Realty often felt like an obstacle we had to work around. A management company should make a board’s job easier. In this case, it did the opposite. I cannot recommend Blue Door Realty to any HOA or COA looking for reliable, transparent, and professional management. I fully expect the owner to respond to this by deflecting and making excuse after excuse for what can only be described as consistently rude, dismissive, and unprofessional behavior. In just ten months, we cycled through eight different on-site managers—with absolutely zero communication or explanation. When I pushed for answers, Melanie had the audacity to blame me, claiming I was taking up too much of their time. Yes, I took up their time—because their operation was so disorganized and incompetent that even the most basic questions went unanswered and unresolved. We signed a one-year contract, but the experience was so bad that our board seriously discussed paying them to leave early just to stop the damage. That’s how dysfunctional this company is. Communication became so nonexistent that I resorted to contacting former employees just to figure out what was going on behind the scenes. That’s not normal. That’s a complete operational failure. This company was entrusted with managing our condo association’s finances—and they effectively disappeared when it mattered most. No accountability, no responsiveness, no professionalism. At this point, I am in contact with legal counsel to determine whether we have grounds to pursue action for breach of contract.

We lived at the condo at Carlisle blvd approximately a year 2025 it was miserable there was car break-ins they refused to fix their air condition and crime . They refuse to give the safety deposit back do not trust Blue door. Find another place to live especially the property manager Teresa do not trust her.

Best team in town. They always answer the phone and try to assist whenever they can!

Thanks Blue Door!! Really appreciate the effort they put into maintaining the neighborhood.

Blue Door Management has been great to work with. They communicate well with both the board and homeowners and do a great job keeping everything running smoothly. Highly recommend them for HOA management!

Best HOA management company ever.

Theresa at Blue Door is absolutely phenomenal! We first started working with her nearly two years ago when we began the process of renting our property, and she made everything so easy and stress-free. Although our property has since been managed by other employees (some experiences better than others), Theresa has continued to go above and beyond to help us whenever we’ve needed it. She’s kind, thorough, and incredibly dependable — truly a standout professional who cares about her clients. We’re so grateful for everything she’s done for us, and when the time comes to buy, Theresa will be the very first person we call. Everyone needs a “Theresa” on their team!

It seems as though there is a disconnect between owners of condos and people who rent there. Not too much of a surprise. My experience with Blue Door could not be better. They did an exemplary job managing my condo rental, and made sure that it came back to me in a good state of repair. In fact, the condo was cleaner when I got back then when I moved out. I was living in the Northeast for over a year and they did a great job of managing the tenants While I was out of state. Theresa has also represented me as a realtor, as they are a full service company. I would highly recommend them to manage your properties.

I want to personally thank Erika and Theresa for their quick timing and attention in addressing a landscaping matter in the neighborhood. I reached out and they were on top of it immediately and with great cooperation. It’s good to know people care in the workspace. Thanks again for solving the issue and I look forward to continuing to work with you for the neighborhoods success. You ladies are awesome.

“It’s a pleasure working with Blue Door. Melanie, Theresa, Jennifer, and everyone there are professional, helpful, and expedient in all they do”.

I hate dealing with my HOA, but I will say, when I call our management company, Jennifer and Shonny have taken such great care of me and all my complaints. It’s nice to be heard and helped.

Theresa and Morgan took excellent care of our rental property. They were responsive and easy to work with. Would use them to manage our property any time!

Had a question about my hoa as this is all new to me! I called blue Door. They answered all my questions and helped me understand the rules of my hoa. Thanks blue door team

Thank you Theresa for helping my family and I get into a nice home right away. You made the process very smooth as can be for us and we appreciate you and the home so much! -Irby Family

Erica and the staff at blue door realty are friendly and helpful

Doesn't have act together, can't get simple tasks done. Very frustrating to work with. No in town location either.

Makes paying HOA simple.

...your answer to this review says a lot about your business. I am an owner. Super unresponsive. I've written emails and calls requesting information about my property, seems very unorganized. I'm constantly passed around from one person to another and our point person Samantha Anderson, never seems to be available or at least respond to an email, or call when stated. The switch over to this property management has been extremely disappointing. The owner is well aware of the awful service their company is providing.

Great property management company