Rental Property Management
Services in Rio Rancho

Best HOA management company ever.

Theresa at Blue Door is absolutely phenomenal! We first started working with her nearly two years ago when we began the process of renting our property, and she made everything so easy and stress-free. Although our property has since been managed by other employees (some experiences better than others), Theresa has continued to go above and beyond to help us whenever we’ve needed it. She’s kind, thorough, and incredibly dependable — truly a standout professional who cares about her clients. We’re so grateful for everything she’s done for us, and when the time comes to buy, Theresa will be the very first person we call. Everyone needs a “Theresa” on their team!

It seems as though there is a disconnect between owners of condos and people who rent there. Not too much of a surprise. My experience with Blue Door could not be better. They did an exemplary job managing my condo rental, and made sure that it came back to me in a good state of repair. In fact, the condo was cleaner when I got back then when I moved out. I was living in the Northeast for over a year and they did a great job of managing the tenants While I was out of state. Theresa has also represented me as a realtor, as they are a full service company. I would highly recommend them to manage your properties.

They have managed my property very well and competently, Theresa in particular is very responsive and has been a great help. I can highly recommend them.

I want to personally thank Erika and Theresa for their quick timing and attention in addressing a landscaping matter in the neighborhood. I reached out and they were on top of it immediately and with great cooperation. It’s good to know people care in the workspace. Thanks again for solving the issue and I look forward to continuing to work with you for the neighborhoods success. You ladies are awesome.

“It’s a pleasure working with Blue Door. Melanie, Theresa, Jennifer, and everyone there are professional, helpful, and expedient in all they do”.

I hate dealing with my HOA, but I will say, when I call our management company, Jennifer and Shonny have taken such great care of me and all my complaints. It’s nice to be heard and helped.

Front yard bushel allergic to them took 4 months to come cut and had mouse problem with another 2 bushel had mice under breath has been about 5 weeks and nothing has happened

Theresa and Morgan took excellent care of our rental property. They were responsive and easy to work with. Would use them to manage our property any time!

Had a question about my hoa as this is all new to me! I called blue Door. They answered all my questions and helped me understand the rules of my hoa. Thanks blue door team

Terrible customer service. Issues ARE NEVER addressed. I asked for an issue to be taken care of MONTHS AGO. NOTHING WAS DONE. I had to take care of it myself. Paying HOA Fees for absolutely nothing is not something I will do. Rude service. And all replies to previous negative reviews prove how awful the employees treat people. *****EDITED TO REPLY. YOUR REPLY IS IRRELEVANT. I NEVER ASKED FOR IT TO BE REMOVED. I ASKED THAT IT BE MOVED OUT OF THE DIRECT VIEW OF MY DINNING ROOM WINDOW. YOU NEVER EVEN TRIED. WE ASKED THE CONSTRUCTION CREW AND THEY MOVED IT IN LESS THAN 3 MINS. JUST DO YOUR JOB AND STOP YOUR SNARKY REPLIES.

0/10 do not recommend. They manage our Homeowners Association and can’t seem to get anything right.

All I can say is all of the negative reviews are more likely to be true. People in my neighborhood moved after living there since 2014 because of this company. Any one who works with these people will need to have a good record keeping since they don't nor do they know how to make notes and have a high tern over rate. Sorry, I hate to give bad reviews but this is a nightmare!

If I could give zero stars, I would. Even that would be too high a rating for this company. Something in the range of -1,000,000 would be closer to target. I have had to deal with this company as the Property Management firm for my HOA, Villa de la Capilla, in ABQ's North Valley. Ultimately, the VdlC HOA is driving force behind the 3-year campaign of harrssment of gross fines I have endured. This HOA is one of THOSE HOAS. Controlling, punitive, and vengeful. At the end of 2022, the prior management company canceled their contract for HOA management, due in large part to the legal threats I made about their conduct with VdlC. That company decided working with my HOA was not worth the risk. Since disontinuing their relationship with my HOA, that management company has been easy and productive to deal with. In January 2023, Blue Door picked up servicing our HOA, and it has been a continued nightmare ever since. Twice now I have had between $1,200 and $2,000 in junk fines placed against my account. When I raise enough of a fuss, those fines are all removed overnight - clearly they were not legitamate or they would not have been removed. Blue Door even went so far as to place a lien against my property! My home is currently under contract for sale and Blue Door is even taking action which may actually cause the sale to fall through. The home is under contract for $475,000 - and Blue Door Realty and my HOA don't care that their actions may have a massive financial impact on my life. These people are driven by ego, power, and control. Customer Servicwe is non-existent. I have been asking for 15 months for a full statement of my HOA account with Blue Door, and to date have not received it, despite being promised so. Clearly, they don't want me to have documentation of their unethical - if not outright illegal - actions. Melanie McLaughlin has been my main point of contact and she is horrible. She does not respond to phone calls or emails. When I actually work with her in some way, she is dismissive and rude. Blue Door has been too happy to take my HOA's money while taking their side and harrassing residents who are not in the "In Crowd." This company has zero ethics. DO NOT USE - RUN FOR THE HILLS!!! ***Added after Melanie's humorous response: If you have conducted yourself in a professional manner, then where is the account statement I have been requesting of you since February 2023? On February 27, 2024 you guaranteed that I would have it within 10 business days. It is April 16 and I have not received it. Until I receive that account statement, you are asking me to pay for charges I cannot see, understand, or justify. Essentially, you are attempting to extort me. The shift-the-blame game is the same game VdlC used when contracted with Sentry for property management. It is interesting that since Sentry dropped Villa de la Capilla HOA, Sentry has been easy and cooperative to work with. They provided me with the historical account statement I requested within one hour of my contacting them. Yes, I own that my tone has become increasingly frustrated. Blue Door and Villa de la Capilla HOA leave residents with little other option. There is no fairness, no guarantee of fair and equal treatment, and no justice.

Thank you Theresa for helping my family and I get into a nice home right away. You made the process very smooth as can be for us and we appreciate you and the home so much! -Irby Family

Never showed up a confirmed scheduled tour for a rental. We even showed up 5 minutes early and waited 20 minutes. Tried to call their office but the message was that it was closed. No communication from them. Just an exercise in wasting time. Will be avoiding all Blue Door rentals in the future.

Erica and the staff at blue door realty are friendly and helpful

Doesn't have act together, can't get simple tasks done. Very frustrating to work with. No in town location either.