Landlords play a crucial role in ensuring that their tenants have a peaceful and comfortable living environment. A common issue that arises in rental properties is noise, which can disrupt the daily routine of tenants and cause disturbances in a residential neighborhood. Keeping noise to a minimum is essential in keeping tenants happy

Therefore, it is crucial for landlords to know how to handle noise complaints effectively and efficiently while maintaining a calm and purposeful attitude with both involved parties.

When you receive complaints from your tenants or neighbors regarding noise, the following guide can help you handle the situation effectively:

Gather Information

As soon as you receive a noise complaint from a tenant, you should ask for as much information as possible. Ask the tenant to provide the time and date of the occurrence, the nature of the noise, and if they know where it was coming from.

Assess the Complaint

Before taking any action you need to assess the validity and severity of the complaint. You must verify with your local authorities whether there are any restrictions on noise levels. In case such limitations exist, tenants must comply with the specified maximum decibel levels during their stay. 

Determine the Source of the Noise

If the noise is not coming from one of your lessees, you should advise the complaining party to talk to the source of the noise directly. 

one person playing a guitar and another playing the drums indoors

Additionally, it would be helpful to inquire with other tenants or neighbors about whether they have heard anything and if they have been disturbed by a noise as well.

Investigate the Complaint

The landlord should investigate the complaint and determine the cause of the noise. Typically, the most common things that may trigger a noise complaint are the following:


Occasional gatherings like having a few people over dinner is acceptable. In some cases, occasional house parties may also be allowed as long as the tenants handle their guests well and keep their noise low. 

However, if the tenant always has parties with excessively loud music, screaming, singing, and loud talking after hours, landlords should take disciplinary action.


While it’s normal for tenants to have occasional arguments at home, anything that can cause consistent disturbance to the peace should be addressed promptly. If the arguments escalate to screaming or physical fights, you may need to intervene.


In a multi-level apartment, it’s quite normal to hear neighbors walking above. But, if a neighbor is jumping around, dancing, or running late at night or early in the morning, the tenant below them has the right to file a complaint.


If your property is pet-friendly, hearing dogs barking is normal. However, if the dogs are barking constantly, it is something worthy of a complaint.

a small dog laying in an armchair

If this happens, make sure your tenant understands how to teach a dog to stop barking. On the other hand, if your property has a no-pet policy and you received a pet-related noise complaint, this is something that you should investigate as soon as possible. 

Address the Issue

After investigating the complaint, if you have determined that it is valid, you need to address it promptly. Depending on the severity of the complaint, you can first issue a verbal warning to the tenant responsible for the noise, explaining the issue and how it affects other tenants in the building. 

If the issue persists, you should provide a written notice outlining the complaint and requesting the tenant fix the issue immediately. It’s important to mention the possibility of penalties for failing to control or silence the noise, such as monetary fines or termination of the lease agreement.

In cases where the noise complaint is not justified, landlords should let the tenants know that no excessive noise was detected and assure them that they will continue to monitor the situation. It is essential to communicate this clearly to the tenant or neighbor complaining about the noise to avoid future confrontations effectively.

Maintain Records

As a landlord, you should maintain records of noise complaints, including the tenant’s information, the date, the time, and the outcome of your investigation, as well as the actions that you’ve taken to address the issue. 

someone taking notes in a notebook

This will ensure that there is a history of the issue and help you with future complaints.

Remind Tenants of Your Noise Policy

The next step is to remind all tenants of your noise policy, especially the specific noise limits at certain times. This policy should have been included in the rental agreement as a clause and signed by the tenant. 

It’s also best to have a copy of this policy displayed in the building to remind your tenants of their responsibility to maintain peace and quiet within the community.

You may also take steps to promote good noise management practices among tenants, including tips on soundproofing rooms. The adoption of these practices can help reduce future noise complaints and create a harmonious living environment.

Legally Handling Noise

If the tenants refuse to cooperate, you may need to involve legal authorities to help you address the problem. In most cases, you may need to pursue eviction or seek a court order as a last resort.

Avoiding Noise Complaints

Noise complaints are an inevitable part of managing rental properties, and landlords should be prepared to respond promptly, diplomatically, and sensibly when such incidents arise. 

By establishing clear noise policies, communicating effectively and tactfully with all parties involved, and enforcing these rules objectively, you can avoid unnecessary disputes. This creates a peaceful and comfortable living environment for all tenants.

Hiring a Professional Property Management Company 

If you don’t want to handle noise complaints on your own, hiring a property manager who is knowledgeable about landlord-tenant law can help. 

The professional property managers at Blue Door Realty are equipped with the knowledge and skills to handle situations and complaints such as this. Working with a property manager means you won’t have to deal with such problems by yourself anymore. Contact us today to learn more!